Clinical governance is ‘A framework through which NHS organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish’1. Its objective is to focus on the activities involved in delivering high quality care to patients. This involves the establishment of national quality standards, ensuring local delivery of high quality clinical services and monitoring delivery of the quality standards.
Clinical governance is fundamental to the way in which Central Homecare has always operated in the UK .
In close collaboration with the NHS, Central Homecare provides services to a consistent standard and quality across the UK . All our processes are protocol-driven and subject to continuous improvement. The key quality standard which Central Homecare adheres to and meets is ISO 9001:2008. This ISO standard actively encourages and formalises continuous improvement by all employees within the organisation. Annual audits of all our processes to ISO standards are required to maintain this status. In addition we hold relevant licences from the MHRA, RPSGB and the Home Office.
We conduct regular customer and patient audits in order to benchmark our performance as an organisation.
Central Homecare is working closely with key NHS personnel in areas such as rheumatology to develop strategies to help the NHS meet the performance targets imposed by clinical governance and best practices.
1. Department of Health website